This policy explains what personal information Apparel Printing Industries Pty Ltd (ABN 59 648 591 806), trading as The Tshirt Mill, collects through thetshirtmill.com.au, the affiliate stores and fundraising campaigns we host, email, phone and our shop at 11 Maud Street, Newstead QLD 4006, and what we do with it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). Last updated: 4 October 2026.
Most of it comes directly from you, when you create an account, place an order, request a quote, upload artwork, sign up to our emails, contact us or visit the shop. Some is collected automatically by cookies and tracking tools when you use the website. Payment providers tell us whether a payment went through, and carriers tell us where your parcel is.
We share personal information only as needed to run the business, with:
We do not sell personal information.
We send marketing emails and SMS only to people who have ticked the box to receive them or signed up to our newsletter. Every message includes an unsubscribe link or STOP instruction. You can also email sales@thetshirtmill.com.au and we will remove you within 5 business days. Emails about your order or account (confirmations, shipping updates, replies to your questions) are not marketing and continue for as long as you have an order or account with us.
The website uses cookies and tracking pixels from DecoNetwork, Google, Meta, Klaviyo, Triple Whale, TrueROAS, Microsoft Clarity, Instant, Varify and Zoho PageSense. They keep items in your cart, remember your login, measure how the site and our advertising perform, record how visitors move around the pages, test changes to the site, and let us show relevant ads on other websites. You can block or delete cookies in your browser settings; the cart and login need essential cookies to work. You can opt out of personalised advertising through Google's Ads Settings and Meta's Ad Preferences.
Some of the providers in section 4 store information outside Australia, mainly in the United States (Stripe, PayPal, Klaviyo, Zendesk, Google, Meta, Microsoft and Triple Whale) and in some cases Europe. We take reasonable steps to ensure they handle your information in a way consistent with the Australian Privacy Principles, including relying on the privacy commitments in their contracts with us.
Your information is stored on DecoNetwork's systems and those of the providers above, with access limited to staff who need it to do their job. Payment details are encrypted and handled by the payment provider. We keep order records for at least seven years for tax and consumer law purposes, and we keep your uploaded artwork while your account is active so you can reorder. When information is no longer needed we delete it or remove anything that identifies you. If a data breach is likely to cause serious harm, we will notify the people affected and the Office of the Australian Information Commissioner as the law requires.
You can see and update most of your details by logging in to your account. For anything else, or to close your account and have your information removed, email sales@thetshirtmill.com.au. We will confirm your identity first and respond within 30 days.
We sell youth and baby sizes, but we sell to adults. If you are under 18, please ask a parent or guardian to place the order for you. We do not knowingly collect personal information from children without a parent's or guardian's involvement.
If you have a concern about how we have handled your personal information, email sales@thetshirtmill.com.au or write to Apparel Printing Industries Pty Ltd, 11 Maud Street, Newstead QLD 4006. We will acknowledge your complaint within 7 days and aim to resolve it within 30. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
We will post any changes here with a new "last updated" date.
